According to Joint Commission recommendations for creating a safe and welcoming environment for LGBTQ patients, which measures should be taken?

• A. All of the above
• B. Designate unisex or single-stall restrooms
• C. Post the patient’s bill of rights and nondiscrimination policies visibly
• D. Use the patient’s choice of terminology in communication and documentation

Answer: (B)

Creating a safe and welcoming environment for LGBTQ patients starts with tangible changes in the care setting that reduce barriers and protect privacy. Designating unisex or single-stall restrooms directly addresses a real source of fear and discomfort for many LGBTQ patients, especially those who are transgender or gender nonconforming. Private, inclusive restrooms make it easier for all patients to access facilities without risk of harassment or misgendering, signaling that the facility respects gender diversity and prioritizes safety at the point of care. While posting nondiscrimination policies and using a patient’s preferred terminology are important parts of inclusive care, providing accessible restrooms is a concrete, high-impact action that immediately improves the patient experience and safety.